Your pet’s health and well-being, are our top priority.

301H Botany Road, Golf Lands, Auckland


Operating Hours: Mon - Sun: 8AM - 4:30PM

Terms & Conditions

Welcome to Wags Pets NZ (“Wags Pets” “we” “us”) and the team provides services to subject to notices, terms, and conditions as set below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in the agreement. Please read them carefully.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.


To make a purchase from our online shop you must be 18 years of age or over.

By accepting the Online Store Terms, you warrant that you are 18 years of age or older and that you have the right, authority, and capacity to agree to and abide by these terms. You also represent and warrant that you would use our goods and services in a manner consistent with any and all applicable laws and regulations.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment,

appear to be placed by dealers, resellers, or distributors.

If you are purchasing on behalf of another entity such as a company you warrant you have the authorization to agree to these terms and conditions on behalf of the entity.

Credit Card Security


Wags Petsendeavours to provide a safe and secure platform on which to conduct online transactions. www.wagspets.co.nz uses the industry-standard Secure Sockets Layer (SSL) protocol, which encrypts your personal information as it is transmitted over the internet. This encryption scrambles details such as your password and address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for a closed padlock symbol in your browser window.  In the latest versions of the Chrome and Firefox browsers, this appears before the URL itself in the browser address bar, in Internet Explorer it’s shown to the right of the address. If this appears, then SSL is active. You can double-check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Please ensure you sign out when you have finished visiting www.wagspets.co.nz especially if you access our website from a shared computer.


As operators of this site, we take the protection of your personal information very seriously. We treat your personal information as confidential and will handle it in accordance with data protection legislation as well as with the terms of this statement.


We collect personal information about you from:

you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products


We will use your personal information:

  1. to verify your identity
  2. to provide services and products to you
  3. to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  4. to improve the services and products that we provide to you
  5. to undertake credit checks of you (if necessary)
  6. to bill you and to collect money that you owe us, including authorising and processing credit card transactions
  7. to respond to communications from you, including a complaint
  8. to conduct research and statistical analysis (on an anonymised basis)
  9. to protect and/or enforce our legal rights and interests, including defending any claim
  10. for any other purpose authorised by you or the Act.



We may disclose your personal information to:

  1. another company within our group
  2. any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
  3. a credit reference agency for the purpose of credit checking you
  4. other third parties (for anonymised statistical information)
  5. a person who can require us to supply your personal information (e.g. a regulatory authority)
  6. any other person authorised by the Act or another law (e.g. a law enforcement agency)
  7. any other person authorised by you.



We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Payment Options

We offer complete peace of mind when it comes to paying for your products securely. We accept the following credit cards: Visa / MasterCard/ Amex



All products are subject to the availability of those suppliers. If for any reason a product is not available, we will endeavour to notify the non-availability on our online shop.


Your satisfaction is extremely important to us. We can not be held accountable should your dog appear to have an allergic reaction to products. All ingredients are listed clearly on the packet. It is for you to decide if it is a fit for your dog. If any symptoms occur that you are concerned about when you are feeding, please contact your vet and stop using immediately.


Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

FREE SHIPPING on all orders over $50 within New Zealand. For all orders under $50, shipping fee will be charged, for anywhere in New Zealand.

$5.50 Auckland (Not Rural)
$6.50 Rest of North Island (Not Rural)
$8.50 South Island (Not Rural)
$11.50 North and South Island (Rural)

Pick up at our physical shop:

301h Botany Road, Golflands, Auckland 2013

We will use all reasonable endeavors to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

How do I know if an address is classed as Rural/Non-Urban?

Simply go to our Address Checker and type in the address you want to find out about. 

URL: https://www.nzcouriers.co.nz/address_checker.html



The Wags Pets NZ ships across New Zealand. Alternatively you can pick up from our Auckland store. Expect your parcel to arrive quickly and in great condition. Orders received before midday can expect to be dispatched on the same day and usually arrive within 1-5 days.


All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax (“GST”) unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.


We are happy to offer a return or exchange on products that are faulty or stock that is does not meet your expectation – I.E. Damaged or past use by.

If you have changed your mind about a product and it is in re-saleable condition (unopened, with undamaged packaging) you can return it within 30 days of receipt for a full refund.

Please wrap your returned product well (products that have been damaged in transit back to us will not be refunded) and return it to us with your order number as a reference to the following address:

WagsPets:301h Botany Road, Golflands, Auckland 2013, New Zealand

Once your return has been received, a refund will be issued within 10 days and an email confirmation will be sent. Refunds will be issued in the original form of payment.

Our suppliers often update the packaging of the products we stock.  While we endeavor to ensure the product images on our website are representative of the stocked item you receive, we do not take responsibility for any packaging updates or changes that are not yet showing on our website.



Occasionally there may be information on our website or in the goods and services that contains

typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the goods and services is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in our goods and services, including without limitation, pricing information, except as required by law.


We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.wagspets.co.nz/pages/terms-conditions/

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.

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